Shame on you Better World

I was a member at BWC and loved the fact that I could support a club that actually cared about the environment... I was telling everyone I knew - I thought it was such a great thing! So I bought the premium service and cancelled my AAA, which I'd had for years... and a long time went by with me just loving and touting the benefits of BWC. Then one day I needed to use my service - no problem, then a few months later I had to use it again, and then shortly after, I had to use it again... so it was a string of bad luck for me, but imagine my surprise when, during my last call, a supervisor came on the line and told me he was exercising his right to cancel my membership because I had used too many services in too short a period of time. Never mind that I had something like 5 services left, or that I didn’t use any service calls for a long time before that… I was cancelled, no ifs ands or buts. Now this was completely out of the blue... I had paid all my bills on time; I wasn't having a difficult time with anyone... I was in the middle of a nice pleasant experience with customer service when this guy picked up the line and told me I was cancelled. I was stunned, and all I could do was ask why, after all the time and money I had spent, and given my current bank of services, they would cancel my account. This young guy simply and arrogantly explained that if I continued to use all my services each year they could not remain profitable. Unbelievable. Now since this happened I've gone back to AAA and have not used a single service and don’t plan to, but at least I know that if I need to use the services I'm actually paying for, I won't have to worry about losing my roadside assistance. Shame on you Better World. You turned an ardent and vocal fan into a very unhappy (and still vocal) supporter of your competition. Supporting the environment is supposed to be a bonus in addition to good, reliable service, not a substitute for them.